MedFare FAQs: Part 1
MedFare is all about creating an easy, worry-free ordering experience for our customers. Throughout the past 44 years that we have been providing printed materials to the Healthcare and Hospitality Industry, we have received a few frequently asked questions from our loyal customers. In an effort to make your ordering process easier, our friendly staff members have answered a few of those frequently asked questions in this 2 part blog series, MedFare FAQs. Keep reading for the answers to a few of our frequently asked questions.
Can I request samples of products?
Yes. MedFare will mail you samples of any products you wish. To request samples, contact us by phone at 1-888-633-3273 or by email at medfaresupport@medfare.com
Can MedFare create a fully customized program for my facility?
Yes. We specialize in customization. Please contact us by phone at 1-888-633-3273 or email at custservice@medfare.com. Additionally, we are able to add your facility's name and logo to any stock item.
What if MedFare does not stock a size of Traycovers, Tray Slips, or Menus that I need?
MedFare can create it for you! Please contact us by phone at 1-888-633-3273 or email at medfaresupport@medfare.com
How can I place an order with MedFare?
You can place orders 24 hours a day / 7 days a week through MedFare's webstore.
Call 1-888-MEDFARE (633-3273) and place your order with one of our exceptional customer service specialists. This department is available Monday though Friday 9:00 am to 5:00 pm Eastern Time.
You may place your orders 24 hours a day / 7 days a week via toll-free fax to 1-800-336-8964 or via email to medfaresupport@medfare.com
Does MedFare send an order confirmation for each order?
Yes. We will fax or email order confirmations for any order placed via the webstore, via email or via fax. Also, if you phone in your order you will be asked if you would like an order confirmation.
Can custom and stock items ship together?
Yes. Please contact us by phone at 1-888-633-3273, by email at medfaresupport@medfare.com, or by fax at 1-800-336-8964 with this request.
What is the lead time for orders?
Stock and custom inventoried items (custom items that are being held at MedFare to ship as you need them) will ship within 48 business hours of placing your order and will arrive within 5 to 10 business days.
New Custom orders will take 3 to 4 weeks to produce once your approved/signed artwork is received by MedFare. Please allow an additional 5 to 10 business days to arrive due to the shipping process.
New Custom orders for Wipes will take approximately 9 weeks to produce once your approved/signed artwork is received by MedFare. Please allow an additional 5 to 10 business days to arrive due to the shipping process.
Can I expedite my shipment to get it sooner?
Yes. MedFare can ship Next Day, 2nd Day or 3 Day and will ship your order the same day using one of these options if an order is placed by 2:00 pm Eastern Time.
We are happy to answer them for you in a timely manner. Simply give us a call at 1-888-MEDFARE or visit our website at www.MedFare.com for more information. We have a passion for helping those in the healthcare industry enhance their patients' experience. It's an honor to be a part of that and we try to do everything we can to make our ordering process as efficient as possible. Stay tuned next month for Part 2 of MedFare FAQs.
MedFare FAQs: Part 1
Yes. MedFare will mail you samples of any products you wish. To request samples, contact us by phone at 1-888-633-3273 or by email at medfaresupport@medfare.com
Can MedFare create a fully customized program for my facility?
Yes. We specialize in customization. Please contact us by phone at 1-888-633-3273 or email at custservice@medfare.com. Additionally, we are able to add your facility's name and logo to any stock item.
What if MedFare does not stock a size of Traycovers, Tray Slips, or Menus that I need?
MedFare can create it for you! Please contact us by phone at 1-888-633-3273 or email at medfaresupport@medfare.com
How can I place an order with MedFare?
You can place orders 24 hours a day / 7 days a week through MedFare's webstore.
Call 1-888-MEDFARE (633-3273) and place your order with one of our exceptional customer service specialists. This department is available Monday though Friday 9:00 am to 5:00 pm Eastern Time.
You may place your orders 24 hours a day / 7 days a week via toll-free fax to 1-800-336-8964 or via email to medfaresupport@medfare.com
Does MedFare send an order confirmation for each order?
Yes. We will fax or email order confirmations for any order placed via the webstore, via email or via fax. Also, if you phone in your order you will be asked if you would like an order confirmation.
Can custom and stock items ship together?
Yes. Please contact us by phone at 1-888-633-3273, by email at medfaresupport@medfare.com, or by fax at 1-800-336-8964 with this request.
What is the lead time for orders?
Stock and custom inventoried items (custom items that are being held at MedFare to ship as you need them) will ship within 48 business hours of placing your order and will arrive within 5 to 10 business days.
New Custom orders will take 3 to 4 weeks to produce once your approved/signed artwork is received by MedFare. Please allow an additional 5 to 10 business days to arrive due to the shipping process.
New Custom orders for Wipes will take approximately 9 weeks to produce once your approved/signed artwork is received by MedFare. Please allow an additional 5 to 10 business days to arrive due to the shipping process.
Can I expedite my shipment to get it sooner?
Yes. MedFare can ship Next Day, 2nd Day or 3 Day and will ship your order the same day using one of these options if an order is placed by 2:00 pm Eastern Time.
Have More Questions?
Enhance Your Patients' Experience
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Email: custservice@medfare.com
1-888-MEDFARE
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