MedFare FAQs: Part 2
Here at MedFare, it's always a pleasure to be able to offer a stress-free ordering process for our customers. We pride ourselves on giving them GREAT customer service and answering their questions when they are asked in a prompt manner. Our full-service printing company is here to continue answering our customers' questions in our MedFare FAQs blog series. Last month we unveiled Part 1 of our frequently asked questions, keep reading for the answers to Part 2.
How can I track my order?
Call 1-888-MEDFARE (633-3273) and a customer service specialist will assist you.
What if there is an item you cannot ship because you are out of stock?
On the rare occasion that we are out of stock, we will contact you immediately to make you aware of the situation and ask if you would like us to hold a backorder for you or if you would like a substitute item. You will not be charged for any product that has not shipped.
Where should I send my approval of artwork?
PDF approvals should be printed out and faxed to 1-800-336-8964, Attention: Art Department (up to 10 pages total - if over 10 pages please mail proofs with signatures).
Mail approvals to:
Art Department
Medfare
6560-13 West Rogers Circle
Boca Raton, FL 33487
E-mail signed, scanned approvals to medfaresupport@medfare.com
What is your return/exchange policy?
If you are not completely satisfied with your purchase you may return or exchange any unused item (packages must be unopened) within 30 days of receipt. Custom printed material is not eligible for return or exchange unless an item needs to be returned due to an error on our part or is damaged.
If you receive damaged material - please keep all cartons and contents that are damaged and contact Medfare immediately by phone at 1-888-633-3273 or email at medfaresupport@medfare.com.
All returns will be inspected upon our receipt before a credit will be issued, so please package items carefully to avoid damage in shipping.
All returns must be accompanied by a Return Authorization number. Please contact Customer Service by calling 1-888-MedFare (633-3273) or by emailing medfaresupport@medfare.com to receive an RA number and return instructions. Any items returned without an RA number or returned to the incorrect warehouse address will be refused.
Shipping charges are not refundable and we do not pay for return shipping costs unless an item is returned due to an error by Medfare. If you request Medfare to issue Return Labels for you, we will deduct the costs for those Labels from your credit.
Restocking fees of $0.75 per package will apply to all returns unless items are returned due to a Medfare error.
We are here to answer them! Just call 1-888-MEDFARE and talk to one of our friendly staff members. Be sure to follow us on all our social media channels listed below to stay up to date on all the new printed items we are offering.
MedFare FAQs: Part 2
How can I track my order?
Call 1-888-MEDFARE (633-3273) and a customer service specialist will assist you.
What if there is an item you cannot ship because you are out of stock?
On the rare occasion that we are out of stock, we will contact you immediately to make you aware of the situation and ask if you would like us to hold a backorder for you or if you would like a substitute item. You will not be charged for any product that has not shipped.
Where should I send my approval of artwork?
PDF approvals should be printed out and faxed to 1-800-336-8964, Attention: Art Department (up to 10 pages total - if over 10 pages please mail proofs with signatures).
Mail approvals to:
Art Department
Medfare
6560-13 West Rogers Circle
Boca Raton, FL 33487
E-mail signed, scanned approvals to medfaresupport@medfare.com
What is your return/exchange policy?
If you are not completely satisfied with your purchase you may return or exchange any unused item (packages must be unopened) within 30 days of receipt. Custom printed material is not eligible for return or exchange unless an item needs to be returned due to an error on our part or is damaged.
If you receive damaged material - please keep all cartons and contents that are damaged and contact Medfare immediately by phone at 1-888-633-3273 or email at medfaresupport@medfare.com.
All returns will be inspected upon our receipt before a credit will be issued, so please package items carefully to avoid damage in shipping.
All returns must be accompanied by a Return Authorization number. Please contact Customer Service by calling 1-888-MedFare (633-3273) or by emailing medfaresupport@medfare.com to receive an RA number and return instructions. Any items returned without an RA number or returned to the incorrect warehouse address will be refused.
Shipping charges are not refundable and we do not pay for return shipping costs unless an item is returned due to an error by Medfare. If you request Medfare to issue Return Labels for you, we will deduct the costs for those Labels from your credit.
Restocking fees of $0.75 per package will apply to all returns unless items are returned due to a Medfare error.
Have More Questions for MedFare?
We are here to answer them! Just call 1-888-MEDFARE and talk to one of our friendly staff members. Be sure to follow us on all our social media channels listed below to stay up to date on all the new printed items we are offering.
Enhance Your Patients' Experience
with
with
Email: custservice@medfare.com
1-888-MEDFARE
Comments
Post a Comment