Answers to Your Frequently Asked Questions!

At MedFare, we like to be as transparent as possible. With that being said, we understand that you have questions, and luckily, we have all the answers! Whether you are needing assistance with samples, sizing, ordering, tracking, or something else- we can help! Our goal is to ensure that your facility's dining experience is unmatched, which is why we provide the best custom printed and stock dining products for you! 

In this week's blog we are going to be answering some of our most frequently asked questions and providing all the answers in one easy to find place. Keep reading to find the answers to your questions! 

Can I request samples of products?

Yes. MedFare will mail you samples of any products you wish. To request samples, contact us by phone at 1-888-633-3273 or by email at medfaresupport@medfare.com

Can MedFare create a fully customized program for my facility?

Yes. We specialize in customization. Please contact us by phone at 1-888-633-3273 or email at custservice@medfare.com. Additionally, we are able to add your facility's name and logo to any stock item.

What if MedFare does not stock a size of Traycovers, Tray Slips, or Menus that I need?

MedFare can create it for you! Please contact us by phone at 1-888-633-3273 or email at medfaresupport@medfare.com

How can I place an order with MedFare?

You can place orders 24 hours a day / 7 days a week through MedFare’s webstore as well as through Gordon Food Service, Supplies on the Fly, US Foods, GSA Advantage, and through the Encompass Health SmartSystem.

Call 1-888-MEDFARE (633-3273) and place your order with one of our exceptional customer service specialists. This department is available Monday though Friday 9:00 am to 5:00 pm Eastern Time.
You may place your orders 24 hours a day / 7 days a week via toll-free fax to 1-800-336-8964 or via email to medfaresupport@medfare.com

Does MedFare send an order confirmation for each order?

Yes. We will fax or email order confirmations for any order placed via the webstore, via email or via fax. Also, if you phone in your order you will be asked if you would like an order confirmation.

Can custom and stock items ship together?

Yes. Please contact us by phone at 1-888-633-3273, by email at medfaresupport@medfare.com, or by fax at 1-800-336-8964 with this request.

What is the lead time for orders?

Stock and custom inventoried items (custom items that are being held at MedFare to ship as you need them) will ship within 48 business hours of placing your order and will arrive within 3 to 7 business days.

New Custom orders will take 3 to 4 weeks to produce once your approved/signed artwork is received by MedFare. Please allow an additional 5 to 10 business days to arrive due to the shipping process.


New Custom orders for Wipes will take approximately 16-20 weeks to produce once your approved/signed artwork is received by MedFare. Please allow an additional 5 to 10 business days to arrive due to the shipping process.

These are just a handful of some of the frequently asked questions we have received from our clients, but rest assured knowing that regardless of the question, we have an answer for you! To find out how you can order customized dining solutions to enhance your patients’, long-term residents’, and guests’ dining experience, visit our website at www.medfare.com! 



Enhance Your Patients' Experience

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Email: custservice@medfare.com

1-888-MEDFARE

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