More Answers to Your FAQ!
We are here to answer any questions that you may have with the utmost professionalism and clarification! In this blog we are going to be going over some more of your frequently asked questions and give our thorough answers to help make your ordering process with MedFare that much more efficient!
Keep reading below to get the answers to all of your questions!
Keep reading below to get the answers to all of your questions!
How can I place an order with MedFare?
You can place orders 24 hours a day / 7 days a week through MedFare’s webstore as well as through Gordon Food Service, Supplies on the Fly (a Sysco company), US Foods Direct, US Foods Culinary Equipment & Supplies, GSA Advantage, through the Encompass SmartSystem. Items can also be shipped to your US Foods warehouse.
Call 1-888-MEDFARE (633-3273) and place your order with one of our exceptional customer service specialists. This department is available Monday though Friday 9:00am to 5:00pm Eastern Time.
You may place your orders 24 hours a day/7 days a week via toll-free fax to 1-800-336-8964 or via email to support@medfare.com
Can I expedite my shipment to get it sooner?
Yes. MedFare can ship Next Day, 2nd Day or 3 Day and will ship your order the same day using one of these options if an order is placed by 2:00pm Eastern Time.
What is your return/exchange policy?
If you are not completely satisfied with your purchase, you may return or exchange any unused item (packages must be unopened) within 30 days of receipt. Custom printed material is not eligible for return or exchange unless an item needs to be returned due to an error on our part or is damaged.
If you receive damaged material - please keep all cartons and contents that are damaged and contact MedFare immediately by phone at 1-888-633-3273 or email at support@medfare.com.
All returns will be inspected upon our receipt before a credit will be issued, so please package items carefully to avoid damage in shipping.
All returns must be accompanied by a Return Authorization number. Please contact Customer Service by calling 1-888-MedFare (633-3273) or by emailing support@medfare.com to receive an RA number and return instructions. Any items returned without an RA number or returned to the incorrect warehouse address will be refused.
Shipping charges are not refundable and we do not pay for return shipping costs unless an item is returned due to an error by Medfare. If you request MedFare to issue Return Labels for you, we will deduct the costs for those Labels from your credit.
Restocking fees of $0.75 per package will apply to all returns unless items are returned due to a MedFare error.
What if there is an item you cannot ship because you are out of stock?
On the rare occasion that we are out of stock, we will contact you immediately to make you aware of the situation and ask if you would like us to hold a backorder for you or if you would like a substitute item. You will not be charged for any product that has not shipped.
Where should I send my approval of artwork?
PDF approvals should be printed out and faxed to 1-800-336-8964, Attention: Art Department (up to 10 pages total - if over 10 pages please mail proofs with signatures).
Mail approvals to:
Art Department
MedFare
6560-13 West Rogers Circle
Boca Raton, FL 33487
E-mail signed, scanned approvals to support@medfare.com
How can I track my order?
Call 1-888-MEDFARE (633-3273) and a customer service specialist will assist you.
You can place orders 24 hours a day / 7 days a week through MedFare’s webstore as well as through Gordon Food Service, Supplies on the Fly (a Sysco company), US Foods Direct, US Foods Culinary Equipment & Supplies, GSA Advantage, through the Encompass SmartSystem. Items can also be shipped to your US Foods warehouse.
Call 1-888-MEDFARE (633-3273) and place your order with one of our exceptional customer service specialists. This department is available Monday though Friday 9:00am to 5:00pm Eastern Time.
You may place your orders 24 hours a day/7 days a week via toll-free fax to 1-800-336-8964 or via email to support@medfare.com
Can I expedite my shipment to get it sooner?
Yes. MedFare can ship Next Day, 2nd Day or 3 Day and will ship your order the same day using one of these options if an order is placed by 2:00pm Eastern Time.
What is your return/exchange policy?
If you are not completely satisfied with your purchase, you may return or exchange any unused item (packages must be unopened) within 30 days of receipt. Custom printed material is not eligible for return or exchange unless an item needs to be returned due to an error on our part or is damaged.
If you receive damaged material - please keep all cartons and contents that are damaged and contact MedFare immediately by phone at 1-888-633-3273 or email at support@medfare.com.
All returns will be inspected upon our receipt before a credit will be issued, so please package items carefully to avoid damage in shipping.
All returns must be accompanied by a Return Authorization number. Please contact Customer Service by calling 1-888-MedFare (633-3273) or by emailing support@medfare.com to receive an RA number and return instructions. Any items returned without an RA number or returned to the incorrect warehouse address will be refused.
Shipping charges are not refundable and we do not pay for return shipping costs unless an item is returned due to an error by Medfare. If you request MedFare to issue Return Labels for you, we will deduct the costs for those Labels from your credit.
Restocking fees of $0.75 per package will apply to all returns unless items are returned due to a MedFare error.
What if there is an item you cannot ship because you are out of stock?
On the rare occasion that we are out of stock, we will contact you immediately to make you aware of the situation and ask if you would like us to hold a backorder for you or if you would like a substitute item. You will not be charged for any product that has not shipped.
Where should I send my approval of artwork?
PDF approvals should be printed out and faxed to 1-800-336-8964, Attention: Art Department (up to 10 pages total - if over 10 pages please mail proofs with signatures).
Mail approvals to:
Art Department
MedFare
6560-13 West Rogers Circle
Boca Raton, FL 33487
E-mail signed, scanned approvals to support@medfare.com
How can I track my order?
Call 1-888-MEDFARE (633-3273) and a customer service specialist will assist you.
At MedFare, we strive to provide you with the best services, products, and customer care that we can! We want to ensure that all of your questions and concerns are answered with confidence and within a timely manner, that way you can focus on providing your patients, long-term residents, and guests with the care they need!
To browse our collections of mealtime enhancing products, get more answers to your FAQ's, or to reach a member of our team, please visit our website at www.medfare.com!
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